Contact Us

Can I Get Help With Placing My Order?

Whether it is sizes, options or product suggestions, contact us using our contact form below and one of our advisors will be happy to assist you with placing your order. Alternatively, you can get in touch with us via the below methods:

By Phone: 1800 851 237 (IE) or (+44) 0330 027 1032 (UK)

By Email: sales@bigbathroomshop.ie

Where Is My Order?

You can monitor the status of your order in the My Account section and will receive email updates too. Once your item has shipped, you will receive an email with the relevant delivery details. We will provide you with a link to track your order or, for larger items and orders, a Pallet haulier will be in touch to book the delivery on a day that is convenient.

How Long Will Delivery Take?

Our Standard Free delivery option is 2-7 working days. Some products do have longer lead times; details of which can be found on product pages and confirmed during the checkout process.

I Am A Trade Customer. How Do I Register?

All trade customers can receive up to a 15% discount across a selection of products. You can register for a Trade Account via this page.

My Item Arrived Damaged, What Can I Do?

In the unfortunate event of you receiving a damaged item, please get in touch via or contact form below, or alternatively please send an image of the damage to customerservices@bigbathroomshop.ie as soon as you are able. Please supply your order number and product details and a member of our helpful team will contact you.

How Do I Return An Item?

At Big Bathroom Shop, we offer a 30 day returns policy from the date of your delivery. To set up a return, please contact us via our contact form below or alternatively email us at customerservices@bigbathroomshop.ie

You can organise a carrier of your choosing, or we can provide a collection quote from one of our trusted carriers.

When requesting a return, please supply the details below in your correspondence:

• Order Number
• Product(s) you wish to return
• Number of parcels
• Your collection address
• A contact telephone number
• Confirm if a quote is required or please supply tracking details of your own carrier

While we strive to process every return and refund from receipt of goods as quickly as possible, please allow up to 14 days for the money to show in your account. All refunded items are processed to the original payment method you used to place your order.

Do You Offer Technical Product Support?

Certainly! Each of our products are supplied with installation guides, which can be found in the “guides” tab on our product pages.

For specialist support, you can contact the product team via our contact form below, or by email at productsupport@bigbathroomshop.ie

How Do I Download A Copy Of My Invoice?

If you are an account holder, you can login to the My Account section to access and download all that information.

Customers without an existing Big Bathroom Shop account can upload details (order ID, billing info, email address) to our order information page, where you can locate a detailed overview of invoices, refunds and shipments relating to your order(s).